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This Privacy Policy explains what account and transaction data idn33 collects, how we use it, and the choices available to you. Where access or eligibility is discussed, it depends on local law and is available where local law permits.
When you open an account with us, we collect the details you provide during registration — your name, email address, and contact number. When you carry out a transaction using DuitNow or GrabPay, we receive a record of that transaction including the payment reference, amount and timestamp. We do not store your full payment credentials; those are handled by the payment provider directly. We also collect standard device and session data — browser type, IP address and pages visited — to keep your account session stable and to detect unusual access patterns. Cookies help us remember your last login state and preferred lobby view; you can adjust cookie preferences through your browser at any time. We do not sell your personal data to third parties. Data we hold is used only to operate your account, process transactions, respond to support requests and improve service reliability. Any third-party service we engage — such as a payment gateway processing your DuitNow transfer — is bound by a data-handling agreement before we share any record with them. Retention periods follow applicable law; we remove data that is no longer needed for account or compliance purposes.
Transaction references from DuitNow transfers are recorded against your account wallet for reconciliation and support purposes only.
GrabPay payment confirmation data is held to verify deposits and resolve any wallet discrepancy you report through our support channel.
Login history, device identifiers and session logs are kept to protect your account from unauthorised access and to assist our support team.
Not every data interaction on idn33 falls under the same rules. The table below clarifies what is covered directly by this policy and what sits outside it, so you know exactly where to direct a question.
Covered. All data collected when you register, log in or update your account profile — name, email, contact number and login history — falls within this policy.
Covered. Payment references and confirmation records from DuitNow and GrabPay transfers are held under this policy for wallet reconciliation and support.
Covered for analytics. We record which game categories or pages you visit in aggregate to improve catalog layout; no individual browsing record is shared with studios.
Not directly covered. Payment gateways, game studios and any linked third-party site operate under their own privacy terms once data leaves our platform.
You have practical options when it comes to the data we hold. After logging in, your account dashboard shows the profile fields we hold on record — you can update your contact details or email address directly from that screen. If you spot a discrepancy in your transaction history — for example, a DuitNow deposit that does not match your wallet balance — you can raise it through our support channel and we will check the payment reference against our records. If you want to know exactly what data we hold tied to your account, submit a request via the contact path listed in the Support section below; we will respond within the timeframe required by applicable law. Where local law gives you the right to request deletion of account data, we will confirm what can be removed and what must be retained for compliance. We aim to process every data request clearly and without unnecessary delay.
Log in and open Account Settings to see the profile data we hold — name, email and contact number are all visible and editable from that screen.
Update your contact number or email directly in account settings. For changes that require identity verification, follow the steps shown on that page.
Send a message through our live chat or email support with the subject line 'Data Request' and we will confirm what we hold and what options are available.
Where local law permits it, we can remove personal data that is no longer required for account or compliance purposes. Submit the request via support and we will advise on scope.
If any part of this policy raises a question — whether it is about how we use your DuitNow payment records, what cookies are stored, or how to request a data correction — these are the direct routes to get an answer from us.
Open the chat widget on any page of idn33. Type 'Privacy' or 'Data Request' so the support team picks up the right context from the start.
Send your privacy or data question by email. Include your account username and the nature of your request; we respond in line with applicable legal timeframes.
For routine profile corrections — email, contact number, password — log into your account dashboard first. Many updates can be completed there without contacting support.
We keep data practices straightforward and document each category so you are not left guessing about what we hold or how long we keep it. Every payment reference from a DuitNow or GrabPay transaction is linked to your account wallet record — it stays there for as long as your account is active and for the minimum retention period required by applicable law. We apply access controls internally so only the support and compliance teams can view personal data, and only when there is a valid account reason to do so.
Session cookies keep your login state active. Analytics cookies help us understand which catalog sections get the most use. You can block non-essential cookies in your browser settings at any time without losing account access.
Login sessions are monitored for unusual access patterns. If we detect a sign-in from an unfamiliar device, your account page will prompt you to confirm identity before proceeding.
We keep your account data for as long as the account is active and for any period required by applicable law after closure. Data no longer needed for compliance is removed on a scheduled basis.
When this policy changes in a material way, we post the updated version on this page. The current version is always the one shown here; check the date at the bottom of the page to confirm which version applies.
These are the questions we hear most from account holders about how their data is handled on idn33. If your question is not here, reach us through live chat or email.
We collect the details you enter during registration — name, email address and contact number — along with device and session data generated when you log in. Transaction references from DuitNow or GrabPay are also recorded against your account wallet.
Game studios such as PG Soft and Habanero receive only the game session data needed to run a round. They do not receive your payment details, full name or contact number. They are not authorised to use that data for any purpose outside the game session.
Log in and open Account Settings to view your profile fields. For a full data summary, send a request via live chat or email with the subject 'Data Request' and we will provide the details within the timeframe required by applicable law.
Where local law gives you the right to request deletion, we will process it. Some data — such as transaction records — must be retained for compliance purposes even after an account closes. Our support team will confirm exactly what can be removed when you submit the request.
We do not store your full DuitNow account number or GrabPay credentials. We hold only the payment reference, amount and timestamp that the payment provider sends us as confirmation. Your payment credentials stay with the provider.
Session cookies keep you logged in during a visit. Analytics cookies record which pages and game categories are visited in aggregate. You can disable non-essential cookies in your browser settings; your account will still function, though some lobby preferences may not be saved between sessions.